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At Xceed, we endeavor to provide the support and services that professional developers deserve. Whenever you need help, you may consult the wealth of online technical resources we have placed at your disposal below. If you have a support subscription, or wish to take advantage of the free 60-day support included with every product, you may contact Xceed's support staff to receive prompt and concise answers to your queries.

The Vanguard and Enterprise support subscriptions provide solid, cost-effective support solutions. Companies invest a great deal of capital in the tools their developers use and in the developers themselves. If software developers have problems using a component or control, wasting time trying to resolve the problem in effect increases a company’s investment. Having a solid support plan is an ideal way to keep that investment in check and to protect it.

The Vanguard subscription features one year of prompt priority support, and immediate updates to the latest versions of your licensed products. In the case of a Vanguard subscription associated to a suite, the Vanguard subscription also includes free licenses to any new products Xceed adds to the suite. See the table below for details. Save almost 60% off a 1-year Vanguard subscription by purchasing it together with an individual component or suite. This subscription more than pays for itself with the first upgrade or free product it provides, or when time-sensitive support requirements arise.

The Enterprise subscription can be summed with two words: extreme support! Conceived of with companies producing mission critical software in mind, the Enterprise subscription represents the ultimate in customer support. It has all the features of the Vanguard subscription, but adds development team support for critical issues, priority bug fixes for your issues started in 1 week, 2-hour 24/7 response-time via pager, scheduled callbacks 24/7, and more. See the table below for details. With an Enterprise subscription, you get the very best in personalized, priority support, directly from the experts. Call for pricing.

 
Access to forums, update center, KB, FAQs, samples and online docs.
Access to bug fix updates and bug fixes in new versions.

(6 months)  

(6 months)  

 

 
Email and web-based support.

(60 days)  

 

 
Guaranteed 1 business day priority response.
Priority support by phone and dedicated email address.
Free automatic major and minor upgrades to your product.
Free licenses for new releases added to your suite.*
Development team support for critical issues.
Priority bug fixes for your issues started within 1 week.
2-hour, 24/7 response time via pager.
Help via NetMeeting, Remote Assistance, GoToMeeting or other.
Callbacks scheduled anytime, 24/7.
Custom support contract to meet your specific needs.
* You must own an Xceed suite, and your Vanguard subscription must be associated with this suite.